Here at Strive, we are dedicated to ensuring that you are 100% happy with your purchase(s). We therefore offer a no quibble 28-day guarantee on all of our stock items.
How to return your order
If you purchased from our previous website (before 5th March 2025)
Visit returns.strivefootwear.com
Follow the online instructions to create a refund request and get your personal RAN number. Write the number on your delivery note (found in your package) and return this to us along with your order.
It is the responsibility of the customer to cover all costs of returning items to us. We advise you to use a recorded delivery service as we cannot accept responsibility for items lost in the post.
If you have purchased from our new website (from 5th March 2025)
Please find the return form found inside your order, fill out the form and return this to us along with your order to the following address:
Strive Footwear, Emerald Way, Stone Business Park, Stone, Staffordshire ST15 0SR
It is the responsibility of the customer to cover all costs of returning items to us. We advise you to use a recorded delivery service as we cannot accept responsibility for items lost in the post.
Refunds
Once we receive your returned product(s), we will refund you within 14 days of receipt.
- All items MUST be returned unworn and in a re-saleable condition.
- Items must also be packed with all original packaging, with all tags and labels which must also be free from defects.
- Please do not apply tape to the shoe box.
- Items packaged in a box, must be returned with an outer box or bag for protection during transit.
- Goods are your responsibility until they reach our warehouse, so please ensure the items are well packed to prevent any damage or loss during shipping.
If you have not received a delivery/returns note in your parcel, please email sales@strivefootwear.com
All items returned within 28 days of purchase will be given a 100% product refund (excluding the return postage cost).
This returns process does not affect your statutory rights.
30 Day Comfort Guarantee
To qualify for this guarantee, you must provide a proof of purchase from the official Strive Footwear website with the promotional guarantee clearly stated. All returns must be received back within 30 days of the original order being placed. Once the product(s) has been received, we will refund the product cost within 14 days. Promotional code only applies to one pair from your first order.
The 30 Day Comfort Guarantee can only be given to orders which contain the discount code received on the email when signing up. This coupon will only be provided to customers signing up through the banner in the footer of the website. The coupon will not be provided if signing up during the creation of an account.
Warranty Policy
For defects resulting from production or material errors, Strive Footwear will provide our customer with a replacement product free of charge. Customers have up to 12 months from the order date to declare any defects. All further warranty or guarantee claims are hereby expressly excluded. The customer’s obligation to inspect the wares and declare any defects, along with the warranty period, are based on statutory regulations.
To raise a warranty claim, the customer must contact our customer care team at sales@strivefootwear.com. All claims will be assessed on a case-by-case basis. All Strive products have a lifespan depending on the model, the materials used and the individual use of the product. The warranty does not extend to defects due to the wrong fit, normal wear and tear, exceeding the product’s lifespan or damage caused by improper, incorrect or negligent use or changes to the product. Furthermore, the warranty does not extend to defects in products not ordered from the Strive website.