Here at Strive, we are dedicated to ensuring that you are 100% happy with your purchase(s). We therefore offer a no quibble 28-day guarantee on all of our stock items.

If you have purchased from our website 

Please find the return form found inside your order, fill out the form and return this to us along with your order to the following address: 

Or alternatively download the form here

Take the parcel to your local Post Office and send to the following address: Rapid Pack Fulfilment Ltd, Unit 3, Junction Two Industrial Estate, Demuth Way, OLDBURY, B69 4LT

It is the responsibility of the customer to cover all costs of returning items to us. We advise you to use a recorded delivery service as we cannot accept responsibility for items lost in the post.

Refunds

Once we receive your returned product(s), we will refund you within 14 days of receipt.

• All items MUST be returned unworn and in a re-saleable condition.
• Items must also be packed with all original packaging, with all tags and labels which must also be free from defects.
• Please do not apply tape to the shoe box.
• Items packaged in a box, must be returned with an outer box or bag for protection during transit.
• Goods are your responsibility until they reach our warehouse, so please ensure the items are well packed to prevent any damage or loss during shipping.

If you have not received a delivery/returns note in your parcel, please email sales@strivefootwear.com

All items returned within 28 days of purchase will be given a 100% product refund (excluding the return postage cost).

This returns process does not affect your statutory rights.

Warranty Policy

For defects resulting from production or material errors, Strive Footwear will provide our customer with a replacement product free of charge. Customers have up to 12 months from the order date to declare any defects. All further warranty or guarantee claims are hereby expressly excluded. The customer’s obligation to inspect the wares and declare any defects, along with the warranty period, are based on statutory regulations.

To raise a warranty claim, the customer must contact our customer care team at sales@strivefootwear.com. All claims will be assessed on a case-by-case basis. All Strive products have a lifespan depending on the model, the materials used and the individual use of the product. The warranty does not extend to defects due to the wrong fit, normal wear and tear, exceeding the product’s lifespan or damage caused by improper, incorrect or negligent use or changes to the product. Furthermore, the warranty does not extend to defects in products not ordered from the Strive website.