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Returns & exchanges
We want you to be happy with your Strive purchase. We offer a 28-day returns guarantee on all stock items, starting from the day you receive your order.
Under this guarantee, items must be unworn, in re-saleable condition and sent back with their original packaging, tags and labels intact.
When to send your return
Under our voluntary 28-day returns guarantee, please register your return and hand your parcel to the courier within 28 days of receiving your order.
Registering a return or generating a shipping label does not extend this deadline. Keep your proof of postage or drop-off receipt so we can confirm when your parcel was sent.
If your parcel is handed to the courier within the deadline but arrives at our warehouse later, the delivery delay will not make your return late.
If you cannot meet the deadline, contact sales@strivefootwear.com before sending your parcel. Returns sent outside our voluntary guarantee period may not be accepted unless we have agreed an extension or a statutory right applies.
Your statutory rights are unaffected. For most UK online purchases, you have 14 days after receiving your goods to tell us you wish to cancel, followed by a further 14 days to send them back. Rights relating to faulty or misdescribed goods are separate from our 28-day returns guarantee.
How to return your items
1. Register your return
Visit our returns portal and enter your order number and email address. Follow the instructions to request a refund or exchange and receive your returns reference (RMA number). Allow enough time to send your parcel before the deadline.
2. Pack your items
Place the shoe box inside an outer bag or box. Please do not stick tape or shipping labels directly onto the shoe box.
Include your order number inside the parcel. You can also download a returns form. If you do not have a printer, write your order number clearly on the outer packaging.
3. Send your parcel
For standard UK refund returns, choose our Evri return service or arrange and pay for your own tracked courier. See the postage options below.
Follow the return instructions provided after registering your return. Hand your parcel to the courier within the applicable return deadline and keep your proof of postage and tracking details until your return is complete.
UK return postage options
For standard returns requesting a refund, you have two options:
Option 1 — Our Evri return service: £4.99
We will email you an Evri shipping label and a QR code once you have registered your return.
- Have a printer? Print the shipping label and attach it to the outer packaging.
- No printer? Take your QR code and parcel to an Evri ParcelShop that offers label printing. Write your order number clearly on the outer packaging so we can identify your return.
Hand your parcel in and keep your proof of drop-off. £4.99 will be deducted from your refund to cover this return service.
Option 2 — Arrange your own courier
You can choose your own courier and pay the postage directly to them. Please use a tracked delivery service and send your parcel according to the return instructions provided.
We will not deduct the £4.99 Evri charge from your refund if you arrange and pay for your own return postage.
Keep your proof of postage and tracking details. When using your own courier, your items remain your responsibility until they reach our warehouse.
Checkout Plus / aftercare returns
If you purchased Checkout Plus / aftercare for your order, your return postage is free when you use the return label we provide.
Register your return through our returns portal. We will email you a free return label and instructions. Please follow those instructions, as the return service may differ from our standard UK service.
No £4.99 return-postage charge will be deducted from your refund. If you choose to arrange your own courier instead, you pay that courier directly.
Checkout Plus / aftercare covers return postage; it does not extend the applicable return deadline.
Free UK exchanges
Need a different size or colour? UK exchanges are free, including return postage when you use the return service we provide, and delivery of your replacement.
Register your exchange through our returns portal and follow the packing and return instructions provided. If you choose to arrange your own courier, you pay that courier directly.
We will send your replacement once we have received your returned items. Items must meet our exchange conditions and be handed to the courier within 28 days of receipt, unless we have agreed an extension. We may refuse a voluntary exchange if these conditions are not met.
Returns from outside the UK
Please register your return through our returns portal and follow the instructions provided.
For standard international returns, use a tracked delivery service and pay the return postage directly. Keep your proof of postage and tracking details. If you purchased Checkout Plus / aftercare, contact us for your return label and instructions before arranging postage. Send your parcel within the applicable return deadline.
Refunds
- Eligible items sent back within our 28-day guarantee period will receive a product refund, subject to any promotional adjustments below. Statutory returns are handled in accordance with your legal rights.
- Our Evri service: £4.99 is deducted from standard UK refund returns using this service.
- Your own courier: You pay your courier directly and we do not deduct the £4.99 Evri charge.
- Checkout Plus / aftercare: No £4.99 return-postage charge is deducted.
- Refunds under our voluntary guarantee are processed within 14 days of receiving your return. For statutory cancellations, we follow the applicable legal refund deadline, including where proof of return is provided before the goods arrive.
- Your refund will be issued to your original payment method.
Multibuy promotions — partial returns
Multibuy discounts apply only when you keep the required number of qualifying items.
If a partial return means your order no longer qualifies, we will remove the promotional discount from the items you keep and deduct that amount from your refund.
Example: You buy two pairs priced at £50 each with 20% off, paying £80 in total. If you return one pair, the pair you keep returns to its full price of £50. Your product refund will therefore be £30, before any applicable return postage charge.
Warranty
If your footwear develops a manufacturing or material fault, please contact sales@strivefootwear.com within 12 months of your order date to make a claim under our warranty.
We assess each claim individually. If a manufacturing or material fault is confirmed, we will provide a replacement free of charge under this warranty.
Our warranty applies only to products purchased directly from the Strive website. It does not cover:
- Incorrect fit.
- Normal wear and tear or a product reaching the end of its lifespan.
- Damage caused by improper use, neglect or alterations.
Product lifespan varies depending on the style, materials and how the footwear is used. If your item is faulty, contact us before arranging return postage. This warranty is additional to your statutory rights and does not limit them.
Need help?
Our customer care team can help with your return, exchange or warranty enquiry.
Email customer careOur returns, exchanges and warranty policies do not affect your statutory rights.
Declare withdrawal
Please fill out the following form to declare your withdrawal from the contract.