What are my delivery options?
Our aim is to ensure that all of our postage and packing charges are as competitive as possible. Please see below our standard delivery charges for all web orders:
- Traceable courier delivery for all UK orders – £5.95 on orders below £75 - FREE UK shipping on orders over £75 (2-4 working days)
- Delivery for orders to Ireland - €14.99 (2-11 working days)
- Delivery for orders to the Channel Islands - €14.99 (2-11 working days)
- Delivery for orders to other EU Countries - €14.99 (2-11 working days)
- Delivery for International orders - £23.99 (3-17 working days)
How long do I have to wait for my shoes to arrive?
Upon receiving your online order, we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed and at this point, your card will be debited. Your order will then be dispatched.
We aim to dispatch all items ordered before 14:00pm on the same working day, via a 48-hour courier service. Whereas we make every effort to comply to this rule, please allow up to 5 working days for delivery of all in-stock items. Delivery times may take longer if you are outside the UK. Orders placed after the 2pm cut off will be processed the next working day.
We will make every effort to deliver goods within the estimated time scales, however delays are occasionally inevitable due to unforeseen circumstances. Delivery to the more remote parts of Scotland in particular may take longer than other mainland UK deliveries. Occasionally, we may need to cancel an order if we will be unable to deliver. In this situation, if you have already paid we will refund you the full amount including any delivery costs as soon as possible.
We withhold the right to not resend any orders which have been returned to us without prior payment for a second delivery if you have provided us incorrect delivery information, or when you fail to collect your goods from your local depot if a delivery has been attempted and failed.
If you order products for international delivery, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for more information before placing your order.
The website may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on the Website that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies. If you have already paid, we will refund you the full amount including any delivery costs charged as soon as possible.