Here at Strive, we are dedicated to ensuring you are 100% happy with your purchase. We offer a no-quibble 28-day guarantee on all of our stock items.
HOW TO RETURN YOUR ITEMS
STEP 1 — REGISTER YOUR RETURN Visit here to register your return and receive your RMA number. You will need your order number and email address. If you need a returns form, you can download it here.
STEP 2 — PACK YOUR ITEMS CAREFULLY Please ensure items are unworn and in re-saleable condition with all original packaging intact, including all tags and labels free from defects.
- Do not apply tape directly to the shoe box
- Place the shoe box inside an outer bag or box to protect it during transit
- Goods remain your responsibility until received at our warehouse, so please pack carefully to prevent damage or loss
STEP 3 — SEND YOUR PARCEL Send your parcel using a tracked delivery service of your choice. Please keep your proof of postage — we cannot accept responsibility for items lost in the post. Return postage costs are the responsibility of the customer.
FREE EXCHANGES
Want a different size or colour? We offer free exchanges. Visit here to register your exchange and we'll dispatch your replacement at no extra cost. Return postage remains the customer's responsibility. Please use a tracked service.
Free exchange replacement will be dispatched once we have received your returned item. Items must be returned unworn, in re-saleable condition and within 28 days of receipt. We reserve the right to refuse an exchange if items do not meet these conditions.
REFUNDS
- Items returned within 28 days will receive a full product refund (excluding return postage)
- Refunds are processed within 14 days of receiving your return
- Refunds are issued to your original payment method
If you have any questions please contact our customer care team at sales@strivefootwear.com
This returns process does not affect your statutory rights.
Multibuy Promotions — Partial Returns
When you purchase items as part of a multibuy promotion, the promotional discount is conditional on all qualifying items being retained. If you return one or more items from a multibuy order such that the remaining items no longer meet the qualifying threshold, the promotional discount will be recalculated accordingly.
The discount value that applied to any retained items will be deducted from your refund. Refunds will reflect the full standard price of the returned item(s), less any promotional discount reapplied to the item(s) you are keeping.
For example: if you purchase two pairs of shoes at 20% off and return one pair, your refund will be calculated as the standard price of the returned pair, minus the 20% discount that now applies to the pair you are keeping.
Refunds will be processed within 14 days of receiving your return. This policy does not affect your statutory rights.
WARRANTY POLICY
For defects resulting from production or material errors, Strive Footwear will provide our customer with a replacement product free of charge. Customers have up to 12 months from the order date to declare any defects. All further warranty or guarantee claims are hereby expressly excluded. The customer's obligation to inspect the wares and declare any defects, along with the warranty period, are based on statutory regulations.
To raise a warranty claim, the customer must contact our customer care team at sales@strivefootwear.com. All claims will be assessed on a case-by-case basis. All Strive products have a lifespan depending on the model, the materials used and the individual use of the product. The warranty does not extend to defects due to the wrong fit, normal wear and tear, exceeding the product's lifespan or damage caused by improper, incorrect or negligent use or changes to the product. Furthermore, the warranty does not extend to defects in products not ordered from the Strive website.